Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from AEXSOUND (Hong Kong) Limited's online store or any other sales channels.

Shipping Methods and Timelines:
a. We offer various shipping methods, including but not limited to standard shipping, expedited shipping, and international shipping. The available options will be presented during the checkout process.
b. The estimated delivery timeframes for each shipping method will be provided at the time of purchase. Please note that these timeframes are approximate and may vary depending on factors beyond our control, such as customs clearance, weather conditions, or unforeseen logistical circumstances.
c. We strive to process and ship orders as quickly as possible. However, please allow 1-2 business days for order processing before shipment.

Shipping Destinations:
a. We offer shipping services to most locations in Hong Kong, Macau, Taiwan and China. However, there may be certain remote areas or countries where shipping services are not available. If your shipping address falls into such a region, we will inform you promptly, and a refund or alternative shipping arrangements may be offered.

Shipping Costs and Taxes:
a. Shipping costs will be calculated based on the destination, shipping method, weight, and dimensions of the products in your order. The applicable shipping charges will be displayed during the checkout process.
b. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the customs regulations of the destination country. AEXSOUND (Hong Kong) Limited is not responsible for any additional charges incurred due to customs clearance.

Order Tracking:
a. Once your order has been shipped, we will provide you with a tracking number or a link to track your shipment. You can use this information to monitor the progress and estimated delivery date of your order.

Shipment Delays and Issues:
a. While we make every effort to ensure timely delivery, please note that delays or issues with shipments may occasionally occur due to circumstances beyond our control. If you encounter any problems with your shipment, please contact our customer support team, and we will do our best to assist you in resolving the issue.

Order Confirmation and Address Verification:
a. It is essential to provide accurate and complete shipping information when placing your order. We will send an order confirmation email to the email address provided during the purchase process. Please review the order details carefully and contact us immediately if any changes or corrections are necessary. We cannot guarantee changes to the shipping address once the order has been processed.

Lost or Damaged Shipments:
a. In the event that your shipment is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner.

Returns and Exchanges:
a. For information regarding our returns and exchanges policy, please refer to our separate Returns and Exchanges Policy document.

Modifications to the Shipping Policy:
a. AEXSOUND (Hong Kong) Limited reserves the right to modify or update this Shipping Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any changes.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help!