Refund Policy

Thank you for choosing AEXSOUND (Hong Kong) Limited. We strive to ensure your satisfaction with our products. In the event that you need to return a product or request a refund, please review our Return and Refund Policy outlined below:

Returns Eligibility:
a. To be eligible for a return, the following conditions must be met:
i. The return must be requested within 7 days from the date of delivery.
ii. The product must be unused, undamaged, and in its original packaging.
iii. The product should include all original accessories, manuals, and any other items that were included in the original package.
b. Certain products, such as software licenses, downloadable content, or personalized/customized items, may not be eligible for return. Please check the product description or contact our customer support team to confirm the eligibility of your item.

Return Process:
a. To initiate a return, please contact our customer support team with your order details, including the order number, product details, and reason for return.
b. Our customer support team will guide you through the return process, provide you with a return authorization if applicable, and provide the necessary instructions for returning the product.
c. Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a reputable shipping service with tracking capabilities for your return shipment.
d. The shipping costs associated with the return will be the responsibility of the customer unless the return is due to an error on our part or a defective product.

Refund Process:
a. Once we receive and inspect the returned product, we will notify you of the status of your refund request.
b. If the returned product meets the eligibility criteria, we will proceed with the refund. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon by both parties.
c. Please note that the refund may take some time to process, depending on the payment method and financial institution involved. We appreciate your patience during this process.

Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact our customer support team immediately, providing details and any supporting evidence, such as photographs, if available.
b. We may request additional information or arrange for the return of the damaged or defective product, at our discretion.
c. Upon verification of the damage or defect, we will offer a replacement, repair, or refund, depending on product availability and your preference.

Non-Refundable Items:
a. Certain items may not be eligible for a refund, including:
i. Downloadable software, digital content, or licenses.
ii. Products that have been tampered with, altered, or used in a manner inconsistent with their intended purpose.
iii. Personalized or customized items.

Modifications to the Return and Refund Policy:
a. AEXSOUND (Hong Kong) Limited reserves the right to modify or update this Return and Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any changes.

If you have any further questions or require assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to help!